KNOWLEDGE MANAGEMENT SYSTEM FOR TOURIST INFORMATION COUNTER

Ahmad, Hamidah (2007) KNOWLEDGE MANAGEMENT SYSTEM FOR TOURIST INFORMATION COUNTER. Masters thesis, University of Malaya.

[img] PDF
2nd page.pdf

Download (34kB)
[img] PDF
Abstract.pdf

Download (31kB)
[img] PDF
Acknowledgement.pdf

Download (47kB)
[img] PDF
List of Tables.pdf

Download (45kB)
[img] PDF
List of Figures.pdf

Download (64kB)
[img] PDF
List of Charts.pdf

Download (38kB)
[img] PDF
Bibliography.pdf

Download (139kB)
[img] PDF
KMS FOR TIC (HAMIDAH AHMAD WGA030020).pdf

Download (5MB)
[img] PDF
Table of Content.pdf

Download (94kB)

Abstract

The objective of this research is to identify how KM can contribute to the Tourism Malaysia and tourism industry in Malaysia as a whole. Tourism Malaysia deals with vast and diverse information about tourism domestically and internationally. How well and systematic are these information stored and managed to ensure that it can be assessed by the k-workers i.e. all the Tourist Assistants and Tourist Officers which relates to the studies linking to the concept of Communities of Practice (CoP). This study has been conducted using quantitative research and it uses a cross-sectional type of survey method where the questionnaires were distributed to a pre-determined sample i.e. the Tourist Assistants (TA). In this type of survey, the information is collected at just one point of time by distributing the questionnaires to the TA concerned. Response however was received in staggered basis during a time span of one month. Several face-to-face interviews were also conducted to the employees of other Tourism Malaysia staffs at various divisions concerned in the effort of acquiring in-depth understanding about the organization. In the attempt to explore the importance of embarking on the Knowledge Management effort in Tourism Malaysia, a series of test has been conducted and analysis of data had been undertaken followed by a proposal of developing a web-based application called Tourist Information Counter Knowledge Management System (TIC KMS). The satisfaction result obtained from using this prototype shows the significant importance of Knowledge Management to the organization which could result in improving its efficiency and effectiveness.

Item Type: Thesis (Masters)
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Depositing User: MS NOOR ZAKIRA ZULRIMI
Date Deposited: 10 Jul 2013 06:19
Last Modified: 10 Jul 2013 06:19
URI: http://repository.um.edu.my/id/eprint/126

Actions (login required)

View Item View Item