The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies

A., Agus, A., Krishnan, S. K., & Kadir, S. L. S. (2000) The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies. TOTAL QUALITY MANAGEMENT, 11 (4-6). pp. 808-819.

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Item Type: Article
Uncontrolled Keywords: The structural impact of total quality management on financial performance relative to competitor
Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
Depositing User: MR. ADNAN YAHYA
Last Modified: 18 Dec 2014
URI: http://repository.um.edu.my/id/eprint/1568

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