A Typology of Address Forms used in Malaysian Government Agencies

Hei, Kuang Ching (2012) A Typology of Address Forms used in Malaysian Government Agencies. International Journal of English and Education (IJEE), 1 (1). pp. 79-95.

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Abstract

Multiethnic societies have a variety of address forms to use due to the mixed nature of their society but does each ethnic group converge or diverge from the addressees needs may be dependent on some social factors. This descriptive study aims to provide some evidence of the Malaysian context by focussing on data collected from four government agencies. The study will provide a typology of address forms used by the Malaysian public in addressing those serving at the immigration office, inland revenue department, police stations and court houses located in an urban area within the Klang valley. Data were extracted from public transactions occurring between parties who are of Malaysian Chinese, Malay and Indian (Tamil Speakers) descent. The demography is also representative of the country. Orthographically transcribed, data were then analysed by focussing on the formality of these address forms which may be articulated in the respective languages (Chinese – dialects including Mandarin, Malay and Tamil). Analysis shows that Malaysians of the three ethnic groups tend to use Malay address forms particularly when addressing Malay civil servants serving in these government agencies. Although data serve as a typology of address forms, they will be beneficial to course designers (education) and researchers working in language and communication as the findings can enable them to see the power structure of the Malaysian society. This knowledge can also be used for the benefit of tourists and expatriates in this country. Keywords: address forms; Malaysian, government 1. Introduction:

Item Type: Article
Uncontrolled Keywords: address forms,Malaysia, government
Subjects: P Language and Literature
Depositing User: MR. ADNAN YAHYA
Date Deposited: 15 Jun 2012
Last Modified: 02 Aug 2012
URI: http://repository.um.edu.my/id/eprint/21951

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