Information and Knowledge Sharing among IT Professionals in Singapore

Majid, Shaheen and Lim, Ann (2007) Information and Knowledge Sharing among IT Professionals in Singapore. In: International Conference on Libraries, Information and Society, ICoLIS 2007, 26-27 June 2007, Petaling Jaya, Malaysia.

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Abstract

The purpose of this study was to investigate information and knowledge sharing behaviour of IT managers and professionals in a multinational company in Singapore. It also addressed areas such as information needs for job-related tasks, attitude of the respondents towards information and knowledge sharing, intra- and inter-departmental sharing, preferred communication channels, and barriers to information and knowledge sharing. The study revealed that IT managers and professionals need information about technical, operational, and process-related aspects of their projects. On the whole, the respondents demonstrated a positive attitude towards information and knowledge sharing. However, only limited inter-departmental sharing was observed. The preferred channels for information and knowledge sharing were email, telephone and face-to-face meetings. It was interesting to note that although all the respondents were IT professionals and were expected to be IT savvy, they were seldom using organizational intranet and online collaboration tools for information and knowledge sharing. This paper offers some suggestions for creating awareness about the importance of sharing and developing an environment conducive for information and knowledge sharing.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Information and knowledge sharing; IT professionals; Sharing attitude; Sharing barriers; Communication channels; Singapore
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions: Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User: MS SITI NUR ATIKAH MOHAMAD RUSDI
Date Deposited: 16 Jul 2013 08:19
Last Modified: 16 Jul 2013 08:19
URI: http://repository.um.edu.my/id/eprint/452

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