MS ISO 9001:2000 Implementation in Malaysian Academic Libraries

Kaur, Kiran (2007) MS ISO 9001:2000 Implementation in Malaysian Academic Libraries. In: International Conference on Libraries, Information and Society, ICoLIS 2007, 26-27 June 2007, Petaling Jaya, Malaysia.

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Abstract

This study focuses on the use of Quality Management System (QMS) Standard (MS ISO 9001: 2000) as a tool to practice evidence-based librarianship by public university libraries in Malaysia. The study, based on interviews with Chief Librarians, investigates the adoption of quality accreditation method as a ground work towards effective management of the library, thus meeting customer expectations. The study involved libraries of three public universities that have obtained the MS ISO 9001: 2000 certification. The study focuses on the problems faced during initial stages of preparation for certification, establishment of the quality system, maintenance and benefits of the system. Generally all libraries agree that the standards can be effectively used by libraries with correct interpretation of the requirements. The main reason for seeking the certification is ‘to improve library’s quality image in the university’ and ‘the mandate from the Government’. The major problem faced in the initial stages was ‘resistance from staff because of their lack of understanding of ISO requirements’ and ‘too much documentation’. However these libraries managed to overcome these problems through vigorous training sessions. The benefits reaped from the QMS based on MS ISO 9001: 2000 are evident, though not exactly as high as the library had expected initially. This study has shown some insights to the QMS of university libraries as a commitment to quality services for students, staff and researchers.

Item Type: Conference or Workshop Item (Paper)
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions: Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User: MS SITI NUR ATIKAH MOHAMAD RUSDI
Date Deposited: 23 Jul 2013 08:13
Last Modified: 23 Jul 2013 08:13
URI: http://repository.um.edu.my/id/eprint/549

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