Utilisation of technology acceptance model (TAM) in determining user perceptions of hospital appointment system

Ali , Ibrahim Latiff (2011) Utilisation of technology acceptance model (TAM) in determining user perceptions of hospital appointment system. Masters thesis, University of Malaya.

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The traditional method of appointment making was based on physical visits to hospital or through telephone calls. With the rapid development of computer hardware and network environment, hospital system is changing to digital environment for reducing time wasted and efforts. The system design and implementation shown is a process of patients' ability to book for a special appointment related to the digital data base belonging to the hospital. The objective of this study is to prepare a suitable hospital appointment system for the benefit of improved convenience for both the medical team and also the patients. Quantitative methods are used in this research in order to obtain ideas to develop the prototype of the system. This is followed by system development, by which the researcher developed a Patient Appointment System. This system was put to test by the potential users. The prototype system is used as a base to measure the feedback of the target respondents as to the acceptance of the patient appointment system. The findings of the study are used to identify the attitude, ease of use and usefulness of the proposed system. The three target groups including doctors, hospital staff and patients are not very different from each other in terms of the mean values obtained. However, the result clearly shows that the system is very useful. Overall, the hospital appointment system is an effective approach to reduce time, cost and effort to make hospital appointment. The system is conceived to be acceptable, friendly, easy to be accessed and culturally acceptable. The development and provision of quality healthcare could be promoted through the usage of ICT. The researcher believes that the prototype can be further improved to enable the hospital appointment system to be fully implemented in private hospitals as an ongoing development. The researcher considers capitalizing on quantitative methods in this study. In the stage leading to identifying the crucial contents for the proposed system, the researcher uses mainly the quantitative method. Based on the literature review and the analytical observation the researcher compiled a list of groups to be included in the proposed system. At this stage the researcher used the quantitative method to identify the responses and feedback of the potential users of the newly developed system. Upon identifying the relevant groups, the researcher was able to develop a prototype to be tested among the potential users. The questionnaire self administered questionnaire was used by the researcher to extract the feedback from the potential users of the system.

Item Type: Thesis (Masters)
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Date Deposited: 23 Jul 2013 06:31
Last Modified: 23 Jul 2013 06:31
URI: http://repository.um.edu.my/id/eprint/584

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