A middleware integrating ERP, CRM and supply chain management system using service oriented architecture

Chong, Kwong Chen (2011) A middleware integrating ERP, CRM and supply chain management system using service oriented architecture. Masters thesis, University of Malaya.

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Abstract

ABSTRACT In the era of competitive business world, ERP, CRM and SCM system has become among the most influential enterprise systems in term of improving competitive advantages of an organization. However, most of the systems running in companies are continue to exist in isolation. They become less relevant in today business context due to lack of integrated information achievable through each of the system respectively. This dissertation introduces an idea of service-sharing system integration approach named SCAIM that consists of a conceptual model and a connector to integrate the participated systems at conceptual level. Through the development of the conceptual model and the connector, any representational and services participated are organized in a center component and integrity these systems functionalities is mapped conceptually. Hence, the capability of SCAIM to integrate ERP, CRM and SCM is tested by using different standard testing approaches. Basically, the research methodology chosen for this dissertation is survey research; hence survey questionnaire and interview are two modes of survey research used to conduct the survey and data analysis. Of 40 survey responses, majority agreed that ERP, CRM and SCM are most suitable among the business applications to be integrated to improve competitive advantages of an organization. Moreover, this research supports the idea that SCAIM increases the integration level of ERP, CRM and SCM effectively. ABSTRAK Dalam era dunia perniagaan yang kompetitif, sistem ERP, CRM dan SCM telah menjadi antara sistem-sistem syarikat yang paling menarik perhatian dari segi meningkatkan kelebihan kompetitif bagi satu organisasi. Walau bagaimanapun, sebahagian besar sistem-sistem itu masih wujud dalam keadaan isolasi. Sistem-sistem itu menjadi kurang relevan dalam konteks perniagaan hari ini kerana kurangnya maklumat yang terintegrasi dapat dicapai melalui sistem masing-masing. Disertasi ini memperkenalkan pendekatan idea mengenai sistem integrasi perkhidmatan berkongsi bernama SCAIM yang terdiri daripada sebuah model konseptual dan penyambung untuk mengintegrasikan sistem yang menyertai di peringkat konseptual. Melalui pembangunan model konseptual dan penyambung itu, setiap representasional dan perkhidmatan yang menyertai dianjurkan dalam pusat komponen, dengan fungsi-fungsi sistem ini dipetakan dari segi konseptual. Oleh yang demikian, kemampuan SCAIM untuk mengintegrasikan ERP, CRM dan SCM diuji dengan menggunakan pelbagai pendekatan yang berbeza. Pada dasarnya, metodologi kajian yang dipilih untuk disertasi ini adalah kajian tinjauan. Maka kaji soal selidik dan wawancara adalah dua mod kajian tinjauan yang digunakan untuk mejalankan kajian dan data analisis. Daripada 40 tanggapan tinjauan, majoritinya bersetuju bahawa ERP, CRM dan SCM yang paling sesuai di antara aplikasi perniagaan yang dapat diintegrasikan untuk meningkatkan kelebihan kompetitif suatu organisasi. Selain itu, kajian ini menyokong idea bahawa SCAIM meningkatkan tahap integrasi ERP, CRM dan SCM dengan berkesan.

Item Type: Thesis (Masters)
Uncontrolled Keywords: ERP, CRM, Chain management system, Service oriented architecture, SCM, Service-sharing, SCAIM
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Depositing User: MS NOOR ZAKIRA ZULRIMI
Date Deposited: 19 Jul 2013 01:03
Last Modified: 19 Jul 2013 01:03
URI: http://repository.um.edu.my/id/eprint/626

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