Client sexual harassment: the measure and effects on Malaysian professional women

Omar, Maryati (2008) Client sexual harassment: the measure and effects on Malaysian professional women. Masters thesis, University of Malaya.

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Previous studies on sexual harassment have focused almost exclusively on harassment by co-workers and supervisors, ignoring other parties to organization such as client and vendor harassment. Given that women are spending an increasing amount of time with clients, the existing studies do not represent professional women’s experiences. There is only one study on measure and effects of client sexual harassment has found and can be used as a reference, which is focused on United States of America culture that have different view and context compare to Malaysia culture with multi-races citizens. Therefore, this study investigates the measure and effects of client sexual harassment on Malaysian professional women context. It expands harassment studies in two ways. First, a measure of sexual harassment was created for the client context. The measures are unwanted sexual attention, sexist hostility, sexual hostility and sexual coercion. The current measure of harassment, the Sexual Experiences Questionnaire, was adapted to measure client harassment. Second, the effects of client harassment were tested. I identify three effects (work stress, client withdrawal and affective commitment) that potentially influence the client sexual harassment and develop scales to measure these effects. Out of 400 surveys distributed, only 220 replies are collected; demonstrate that all these effects given by client sexual harassment. The surveys have been analyzed using SPSS analytical test. Data screening and parametic tests and analysis are used to get the result of the surveys. The tests used data screening are frequency,reliability and normality tests, while on parametic test, I used descriptive and multiple regression tests. By examining the measure of client harassment and its effects, this research has begun to address an important source of harassment for women in organizations. I ended the research by highlighting on the discussion, managerial implication and limitation of my research and also propose further research for improvement.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Cclient sexual harassment, Professional women-Malaysia, Sexual harassment, Sexist hostility
Subjects: H Social Sciences > HQ The family. Marriage. Woman
Date Deposited: 23 Jul 2013 06:31
Last Modified: 23 Jul 2013 06:31

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